Q: Why are your products much cheaper compared to other websites/online shops?
A: We have a strong product team to source and find products around the world. We always get the best offers to offer our customers the best price.
Q: Do you sell used or refurbished items?
A: No, the Only Market only sells items in brand new condition and all items are 100% genuine.
Q: What payment methods can I use?
A: We currently only accept payments by PayPal.
Q: Do you accept bank transfers?
A: Not at this time.
Q: Do you accept installment payments?
A: No, we only accept full payment.
Q: Do you have a trade-in services?
A: Sorry, we do not offer trading services for products.
Q: Do you offer a warranty for your products?
A: Yes, The Single Market offers 12 months in-house warranty on our most important items.
Q: How long is your right of return?
A: We offer a 14-day return policy. For more information, see the Returns and Refunds page.
Q: Can I cancel the order if I change my mind?
A: Yes, if you wish to cancel your order, please contact us by submitting a support ticket to notify us of the cancellation. We only accept orders to be canceled that are still in the processing status and the order has not yet been packaged.
Q: What are your working hours?
A: Our customer service hours are Monday through Friday between 9:30 and 18:00 (GMT+8). (Except public holidays in Germany)
